MYJAPAN｜MYJAPAN help you Buy Japan

Every member has 30-day free storage after item(s) arrive at MYJAPAN's warehouse. Please submit shipping order(s) within this period. MYJAPAN will not charge storage fee until the 31st day. The fee from the 31st day would be ￥ 100 per package per day.

We suggest you initial the international shipment within 60-day. Since the storage space is limited and lots of packages come and go, your parcel may get lost, dirty or damaged. When it comes to the 61st day, MYJAPAN is not responsible for products.

The estimated time for arrival on some of the websites is hard to track and control, especially customized items and temporary out of stock items. The seller might not keep us updated with the estimated delivery date. We would suggest that members be familiar with the procedure before you buy your item on the websites. Also, certain items require special import/export forms such as sever or motherboard will take even longer to arrive (2-3 weeks).

MYJAPAN does not inspect or identify if it's authentic for your items or unboxing your packages to prevent any disputes and controversies on your items. Please acknowledge our role before you place the order, sorry for any inconvenience this may cause you and thank you for understanding.

MYJAPAN is an agency that provides online purchasing services to help member shopping easily.

Members may browse on websites operated by other companies which have anything to do with MYJAPAN.

Users should take the responsibility of any action on websites operated by other companies. MYJAPAN does not guarantee the suitability, dependability, immediacy, validity, correctness, and completeness of the results.

Members should consider and determine the suitability, validity, correctness, completeness, and infringement of the rights before downloading, so as to avoid losses (such as loss of stored data).

MYJAPAN shall not be liable for any such loss.

MYJAPAN is an agency that provides services to help members of the website to bid on Yahoo! Auction in Japan. After members determining the winning bid, MYJAPAN will pay all fees received by members (except the service fees) to sellers with member's personal information.

After commissioning the payment, MYJAPAN will ask the foreign sellers and international logistics companies to submit the goods in the name of the individual member and then apply for delivery by EMS, DHL or other international logistics companies to send the items to the designated place. (If you need to change the address, please tell MYJAPAN first.)

However, MYJAPAN does not take the risk of non-delivery, defective product, etc. which made by sellers and so as after-sales service of the product.

If you’re bidding or buying pre-order items or customized items, the waiting period may vary from 15 days to 3 months. Some of them require payment be made in advance and some of the sellers will not be able to ship out the items according to the estimated released date. While you’re waiting for your item, your order cannot be cancelled. Please be aware of such situation before you place the order.

Please check your package immediately upon receival, should there be any needs for further assistance, please file for a case:

1. Please notify MYJAPAN within 3 days of delivery to avoid exceeding the period for filing a dispute case which may result in loss of your rights.

2. Email form
　a. Title: Application for Dispute/Claim cases (Order Number: xxxxxx)
　b. Photo: Please use either jpg, gif, or png as format, each mail could not exceed 2MB in size.
　c. Content:
　　i. Describe the issue
　　ii. How you wish to resolve this issue (Ex. exchage, return for refund or partial refuend 　
　　　request...etc)

3. Send the email to: [email protected]

Friendly reminder:

1. Do not attempt to repair the content and please keep the content as is with all original packaging material to avoid any request for a dispute case being denied by the seller.

2. According to Terms and Conditions: Members are responsibe for all cost including "International Shipping Cost"、"Service Fee"、"Domestic Shipping Cost at Japan"、"Local Delivery Cost" and all other related cost.

If you won or almost won the Prohibited Goods/ Dangerous Goods, you can choose to ...

1. Send to your Japanese address.

2. Discard them at our Japan warehouse.

3. Delete the bid before you win when you use the sniper bid.

Warm remind, please check whether your items are Prohibited Goods/ Dangerous Goods before bidding or you might be responsible for any related cost and legal liability. MYJAPAN will not hold responsible for any Prohibited / Dangerous product.

You can check here.

→ Prohibited Goods

→ Prohibited Goods of countries

1. If you have any question when using "Bid for You" or "Buy for You", you may simply click "Message" at mid-right side.

2. If you have a question after the order placed, like dispatching date, delivery status etc, please go member center > Bids order/ Shopping Order, click "Ask" right of your order.

After the message is sent, you could proceed to message board of member center to check MYJAPAN's reply.

Japanese	English/中文
すべて	all/所有
メンズ	men/男性
レディース	womem/女性
トップス	tops/上衣
Tシャツ	T-shirt/ T恤
ジャケット/アウター	jacket/coat/ 夹克/外套
シャツ/ブラウス	shirts/衬衫
スーツ/ネクタイ	suits/tie/ 西装/领带
ボトム	pants/下装
パンツ	trousers/裤子
デニムパンツ	jeans/牛仔裤
スカート	skirts/裙子
バッグ	bag/包包
財布小物	wallet/皮夹 accessories/小物
シューズ	shoes/鞋
スニーカー	sneakers/运动鞋
ドレスシューズ	leather shoes/皮鞋
ブーツ	boots/靴子
インテリア	socks/袜子